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  • After receiving a gift certificate from my kids for Envy nail salon, I went in last week for a pedicure. I was very impressed with the aesthetics- the decor is really calming and beautiful. I asked for a heel callous conditioning upgrade ($7) from the spa pedicure ($30). While at the salon, everything was great and my toes looked fabulous after the pedicure. However, later that evening, I noticed that my heels were not as smooth as they should be after a pedicure and the extra callous conditioning. I have gone to VIP nails and Touche and have always been happy with the pedicures I've received there and have never had an issue. Unfortunately, I was leaving town and unable to go BACK to the salon to show them my heels that evening or the next day and I waited 1 week to go back and show them (due to a business trip that I was on). I was told that there is no guarantee for nail services and that I should have called right away to let them know I was dissatisfied. They offered me a half price pedicure-- no apology for my dissatisfaction . I was not impressed. 1st- there is no way in one week my heels could have become as calloused as they were especially after receiving the heel conditioning extra and pedicure. 2nd- I felt like I was being punished for not calling in right away and just offered a consolation prize of a half price pedicure. 3rd - ANY other salon that I have been to, I have never had a problem with my heels immediately after the pedicure OR even a week after the pedicure. They have always been smooth and looked awesome. Needless to say, I'm disappointed that I paid extra and didn't get what I paid for AND for being treated like I was lying about it. I will gladly take my business back to Touche.
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