I ordered the cheddar burger with fries and a heath bar concrete mixer. Upon placing my order I asked for ketchup for my fries. Although the gentleman taking my money was very nice and enthusiastic he seemed distracted and just kind of "uh huh'd" me. I pulled over to parking spot #2 to wait for my order and I waited...and waited...and waited....I finally got my order with a big grease mark on the bottom of my bag which I was unaware of and got grease all over the seat of my car! GROSS. The burger was just ok, very heavy. It actually gave me a stomach ache for a little while. The fries were nothing special and I did not get ketchup for them as requested!!! The concrete mixer I ate a little later when my stomach was feeling better and that was really good. It is the only reason I gave culver's 3 stars. The burgers are not so great. I would take in and out over this sloppy mess of a brick any day! I have to say, this food was NOT worth $13!!!!