This was the scariest tow hookup I've ever witnessed. They guy clearly didn't have enough safety training. I informed him that the vehicle had NO EMERGENCY BRAKE. First he pulls up way too far away. Then instead of moving his vehicle back he decided to move mine which is barely running up to the tow truck. He pulls it onto the ramp and proceeds to try to maneuver himself under the unsecured car to hook up the tow lines/ chains. He literally crawled under each tire to hook it up! On a ramp that was only half cranked! Super alarming. Not confident in the service or in my vehicle arriving safely. And the service was also an hour and a half late.