They are inefficient and sloppy (at running the practice). I've sat twice for over an hour each time when I had booked an appointment. When I called to confirm my appointment they didn't even have my orthotics ready and had to pain me out a month because they "forgot to order it." Dr zhang is great but his office is a waste of time. I will be going elsewhere. I am a professional as well and I can't imagine making my clients wait for an hour when they have an appointment.
Again I note the dr. And his nurses are great, the receptionist needs to be replaced. Asap.