Good food. Crappy service. Every time.
First Visit:
Stopped in on good recommendations from others, but doubt we will be back.
Breakfast with my wife and kiddo. Greek omelette was ok but lacking in filling, hardly any feta. Kiddo's pancakes were nothing special. Chicken and waffles were very tasty, especially the light and fluffy waffles. For some reason the food took forever to come out of the kitchen and then only half the chicken, with the last piece being delivered after we were most of the way through the meal. Making hungry kids wait for food is not a way to get repeat customers. Waitress was nothing special, never refilled our drinks or even stop by to check on us while we waited extra long for the food to appear with no explanation or apologies.
Second visit: as bad as the first. Once again the chicken and waffles were great, and the shrimp and grits were very tasty though I needed a bit more grit cakes to go with the gravy. The common issue here was the server. She had a party to take care of and no attention paid during the meal. She dropped the bill and we waited 20 min for her not to come back. When we asked the hostess to send her over, still no server. Finally my wife threatened to walk out on the bill and someone else was able to run our card. Worst service ever.
Consistently crappy service seems to be the same story I gather from just about everyone. The staff at various stores in the plaza have said it, as well as multiple friends and acquaintances we have talked to. Surprised at the high star rating in Yelp.