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  • I'm a regular customer for both take out/delivery and dine in. This evening my wife and I decided to order delivery and when it arrived after 45 minutes, it was stone cold. I called the restaurant to tell them that the food was cold, and was promptly put on hold for five minutes. After being reconnected, I was informed that it was impossible that the food was cold, as they checked with the kitchen and that it had been made to order. I asked the women on the phone, Cecilia, if I was wrong that it was cold. She said that it was impossible and "anyways, what did i expect from delivery?" I told he I expected it to be "warm, at least." She then reiterated that it was impossible that it was cold, as they have never received a phone call for this issue and become quite heated (no pun intended). I responded in kind and was then hung up on. My wife then called, saying she wanted to bring the food back and expected to have our money returned. Cecilia then proceeded to berate my wife by saying that the customer is not always right, that we were just disastisfied and we will not get our money back, She then hung up on my wife. So we then packed up the food in order to return it to the restaurant. My wife took the food in and was then told that the cook said the food was hot and that it had been an hour since we ordered and since the customer is not always right we will not get our money back. And then pointedly looking at my wife's pregnant stomach, told her that "Your moods should not effect my business." Realising that she would get no further with such an obtuse individual, my wife got the contact information for the owner and left.
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