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  • My husband and I want to thank, recommend, and share our appreciation of great customer service when we believed our Chrysler 300 hadn't received the best service three weeks prior during a oil change, just before a two thousand mile road trip.. We contacted the Auto Service Manger Chris upon return to Gilbert, he told us to come right in to see him, even on a busy busy Saturday! My husband's father had a very successful auto shop in Oakland/Alemeda California in the 60s-80's and my husband continues to carry on the family tradition of "motorheads"! So needless to say when he heard a new sound and the change oil light came on, he was suspicious of this new place to us that I had chosen (Cobblestone Gilbert-love love love the car wash service)! We brought the car in and Manager Chris, his co-workers Patrick and Joshua took the time to re-examine, take photos of the new noise problem (that had nothing to do with prior service), showed us how to reset our cars check oil light (had nothing to do with their prior oil change (ahhh the good old days before computers! Lol). My husband and I both grew up in families that owned their own businesses. We want to express the talent it takes to be able to educate and not offend customers that have experience in an industry but not current on the all new computerized technology. These gentlemen did a great job with not only the car of our car but also with us, professional, personable, confident without arrogance, fast without pushing us through. Auto Service Manger Chris was especially admirable in his leadership of co-workers and his respect to us his customers. Cobblestone Gilbert has our auto service business! It costs a little more for the seeming oil service change but in the long run Cobblestone Auto Spa will save us so much more money because of their honest inspection and teaching. The "noise" problem in the sway arm bushing was understood by my husband (not me! : / ) and is covered under our Chrysler 300 warranty so much money saved! Thank you Cobblestone Gilbert!
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