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  • I normally don't complain, but this needs a complaint. First, I'm very big into customer service and I just received some of the worst customer service. I called this place to make an appointment for my mom and me. I was told to just walk in. That's fine. No problem there at all. I walk in with my mom, get barely a greeting, we sign in and sit down to wait. This is when I notice that they only take cash, which was not stated on their site. That's fine, we have cash and there's an ATM. We wait and as we are waiting one of their regulars comes in and sits without even signing in. While the stylist is finishing up she comments to her regular about doing color. I'm waiting to be called as my name is next on the list and I'm not called. The regular goes and sits to start her service. The stylist then comes over and tells me that she's going to put the color on her regulars hair and we'll be next. Ok, a few things wrong with this. If you tell me no need for an appointment and you have one already booked, why have me walk in and wait? Why didn't you tell me that there is an appointment ahead of me and schedule appropriately? Why have a sign in sheet if it's not enforced, even for regulars? Lastly, the better way to have handled this situation would have been to come over to me and ask me if it would be ok for you to start her color before taking me, especially since I was there First and had already been waiting a good length of time.
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