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  • The move with this company was a nightmare. 4.5 hours to pack a truck from a 2 bedroom condo. They RIPPED our one and only couch during the move, right in the middle of the chaise lounge cushion- non flippable cushion. I have spend the past 4.5 weeks trying to get them to fix this. I have given up work time and weekend time amongst many phone calls. They have given me the run around every step of the way and my couch is still not fixed. I have been told to call Manny a repair man- I did that Manny said it couldn't be repaired. Then no contact for 2 weeks. I called again- Marina came to my house on a Saturday and took up over 3 hours of my time between late arrival, traffic, etc. She took a fabric sample over 2 weeks ago. Thank goodness I did not give them the entire cushion like she asked, otherwise I would have nothing to sit on! Still no response form the company. I called twice today. got a hold of Marina -I was told To wait until next week for another call because they are short staffed. I told her that was unacceptable and she hung up on me. STAY AWAY FROM THIS COMPANY! PURE LACK OF PROFESSIONALISM! THEY WILL DAMAGE YOUR STUFF AND THEN RUN AWAY!! I am also filing a complaint with the better business bureau.
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