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| - Yesterday my husband and I went to the Stillwater Spa for massages, we went with very high expectations which, unfortunately, were not met.
First, I should say that we both have had massages many times before and that we paid each for a full hour massage. Also, our experience differed greatly as this spa is much more geared to women. Whereas I found my "pre-massage" experience delightful my husband did not. My husband went into the men's area and went to the locker, his key broke so he came back out to get another. Then he went to go into the hot tub only to find that it was never turned on and was cold (low 90's). We had our appointments booked so they knew a man was coming plus our appointment was at 2:45 pm so it's not like the place just opened.
On to our massages. We went to the seating room at 2:40 to wait. I brought my phone with me to keep track of the time and at 2:50 we were brought to our separate rooms by our therapists. The therapist left, I disrobed, another time check, 2:54. I was not given the option of different oils as other users reported but my therapist was very good. I asked her to concentrate on certain areas which she did. At one point we were interrupted by another technician looking in as there was a timing screw up, this was a little annoying but my therapist confirmed I was going to get the full hour. When we were done and I looked at the clock and noted that it was 3:45, I then checked my phone and noted the time was the same (by now 3:46) which meant I did not get a full hour massage. It was also odd that there was this clock with big lit numbers at the end of the massage that I did not notice before we started (even though I was in the room by myself for several minutes and after noting where it was placed and how conspicuous the numbers were I'm sure I would have noticed it). At this point the massage was over so I didn't want to say anything to the therapist about being shortchanged.
My husband and I met in the relaxation room and he reported being very disappointed with his experience, his therapist more or less " called it in". Essentially he had a 50 minute back rub, there were no talk of oils and again his massage lasted only 50 minutes whereas we paid for an hour.
This was the first time neither of us tipped, although I felt my therapist was very good I did not appreciate getting the full hour and, with that big clock, she would have known exactly how long the massage lasted.
If your going to try the spa I would recommend keeping track of the time and, if your not starting on time, mention the exact time to your therapist at the beginning so that everyone is on the same page. If you're a man, I would further suggest calling an hour before to make sure the hot tub is turned on. I doubt we'll be back
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