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  • Awfully disappointed. Placed an online order even though I live walking distance away. I called the store to confirm they had my gate code access. In the past, drivers had a hard time getting in. So for their convenience I was looking out for the driver and called to be proactive. The employee who answered the phone asked for my number and said they had the access code and my cell # he said the pizza was just about to leave. An hour goes by still no pizza.... I called the store again and same guy answers saying the driver had a hard time getting in and that he called my cell. I had no missed call and I was standing outside my condo gate so I would of seen the papa john's delivery car. I asked to be connected with the driver so I could assist him with navigating. Again I live 3 minutes away from the store. The poor driver was lost and his phone was navigating him to the hotel across the street. After an hour and a half... the pizza finally arrives. He was very sweet and I made sure to tip him since it wasn't his fault. I was told I would get refunded which the store guy never processed. I called today and a nice lady answered and assisted me with the refund. Said it was never done but she would be happy to do it. Customer service is key!
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