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| - Preface: It's not easy to give a bad rating for me. Trust me, in over 400 reviews I've given a 1 star only 13 times. Ok, enough about why this pains me, because it does, let me explain MY experience, I'd prefer you not judge them solely on my experience, just learn from it:
I saw a local restaurant at lunchtime with few reviews but a great rating, and add that it is Peruvian food, which I love, I couldn't wait to satisfy my craving for what I believe is one of the best cuisines in the world. Let's rock and roll.
The décor was a bit bare, there was children's shows on the TV at the bar while I sat at a booth. Ok, I true family restaurant! Great! I won't mind the atmosphere is not catering to customers at all, as long as the food is good.
I ordered the ceviche appetizer and the Peruvian style quarter chicken with rice and beans. the chicken had that smoky flavor you would look for, but it wasn't exactly a fall off the bone tender meat OR that nice crispy skin. Bummer.....at least the ceviche should be good. It is a staple of Peruvian meals.....and this is where it all goes to down, down, down.
The ceviche was served RAW. Now mind you, I KNOW that ceviche is raw fish cooked by the acidity of the lime juice that the fish is soaked in. Imagine this massive plate of fresh cut tilapia and red onions, then pouring lime juice all over the fish...and serving it RIGHT AWAY. I make this at home ALL THE TIME, and it has to "cook" in the juice for about 45min-1hr, depending on the size of the fish pieces. It was completely inedible. Trust me, I tried so hard to find a piece that might have been already marinated. Nope. So, I told the server, she said that's how it is supposed to be. I did not date a crazy Peruvian for 2 years to not know what proper ceviche tastes like, because her mom was awesome at making ceviche, and it sounds really lame that I'm saying this but it baffles me I know this about ceviche and they don't. She asks if I still want it, I said no thank you, apologizing about 5 times that I'm sorry I can't eat it. I think this might be the first meal of my life I actually sent back. She walked off quite annoyed. Don't worry ma'am, we are BOTH annoyed at this point.
And then what happens next is beyond me.....
It is kind of ok to have a dish not work for a customer, just take it away and apologize. But her way of getting back is to vanish.....like a bad David Blaine vanish where I can only assume she is trying to beat the record for the longest F-U to a customer ever. I am ready for the check. I wait 10 min, 20 min, 30 min!!!! It wasn't a wander around the restaurant and try to avoid my table style FU, it was a go in the back so I have zero chance to pay and leave vanish. 34 minutes later(I timed it) she comes back in, I flag her down for my check. No apology, just silent anger between the two of us. At that point I realized I couldn't even lie and give them a 3 star, because I was going to, even though ALL the food was not good, JUST because I support small family owned businesses. But if that's how you want to treat your customers, then I have no sympathy to treat your establishment with the same "RESPECT."
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