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  • I'm giving this location 4 stars because a majority of the staff is great. I have been a loyal customer at Palm Beach Tan for 3 years, and I've seen employees come and go from this store. The current staff has definitely been my favorite of those I have come to get to know in the past few years, with an exception. I know I'm usually going to be taken care of when I walk in to tan, and I say usually because there's something whoever is running this store (over Whitney who manages it) should know. I absolutely can't stand the blonde assistant manager, her name is Jen. She is downright unfriendly... And pushy when it comes to making a sale. I buy lotion when I need it--which is when I run out. I don't need a new bottle of something every time I come in to tan. Does she really push a lotion onto every customer the way she has done to me? If so, then the management behind the scenes needs to take a step back and analyze the strategy some of their employees are using to make that sale. When I see Jen through the window, a part of me wants to drive to a different store just to avoid her, but I suffer through because it's convenient for me to come to this location. I'm getting to the point where I might consider finding a different tanning salon. When she doesn't get a sale out of me, she turns her fake smile off and becomes a real bit** making me feel unimportant and annoying. Sorry you won't be making commission off me today honey. Customer service is so important, so you guys need to fix this! She is running off customers--I know this for a fact because I have lots of girlfriends who also can't stand her. I hope someone does something about it because I'm almost fed up. Other than that, the store is well kept and the rest of the staff does a fantastic job.
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