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  • First of all I would like to say that no one in the front desk answers calls. I even in fact reached the hotline to get someone to contact the hotel's front desk. No, they are not busy because it's almost midnight. And the customer service agent even said that it's very unusual. We got to the hotel after waiting for an hour for the shuttle bus. At the front desk, there wasn't the usual greeting for their rewards member which was fine because we need a room. The room was OK the mattress seemed like it has seen better days though. No ref, safe or microwave but there is a coffemaker. We were hungry and thirsty. Unfortunately, room service is closed. I went to the vending machine to get something to drink as there was no complimentary water. The machine said "Sold Out". Went to the next floor and the same. Went to the another floor and it was the same, again! Sold Out! Does anybody really check their stocks? We called the front desk and of course after a series of tries finally someone picked it up. We asked if they have water at least as we were in need of one. They said go to the vending machine. But I said it's not working. She said get to another floor and I said I tried 3 floors and they were all the same. Sold Out! I just asked again if they have water and if they can spare us a couple. Thankfullynshe said yes and they send it our way. The bottled water arrived. They were expired!!! Expired Jan 2017. No it wasn't manufactured then it was manufactured Jan 2016. I called the front desk but this time in just 2 tries. I told them the water expired 6 months ago. After some pleading she said she will send us another bottle of water. And we ended the night there. The following morning, we went to the restaurant. There were a line of people waiting to be seated. I asked somebody for the host and he said he's coming. The host came after 5 mins and I remember I saw him talking and laughing with another waiter. If I did not catch his attention we would still be standing waiting to be seated. We were seated and then again another long wait. I asked somebody who is our waiter and he called him out. We gave our order immediately as we were hungry since the night before. Then our food was served. I noticed other tables were being served coffee and we didn't have any. I asked a waitress for coffee and she said she will tell our waiter even though she had a coffee pot in her hands. Oh well nothing great to talk about in that restaurant anyway. We were probably unlucky in that trip. We went back to our room passed bybtje front desk which is empty. And you wonder why no one answers the phone.
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