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  • Starting this review with a statement of the obvious. It's a chain and some things are to be expected across the board at all Chili's. This location is a bit dated and could use a good scrubbing in the corners (especially the hallway leading past the kitchen to the restrooms) After waiting our promised 15 minutes, we were seated in the bar area, even though there was a table in the restaurant we could see from the waiting area. Whatever - it was just a casual lunch, using a gift card and we were hungry. Our waitress was nice enough and took our drink order quickly and returned shortly to take our food order. I ordered the Classic Bacon Burger minus tomato. I took the chance on the special sauce (think Big Mac sauce) and won't do that again - it was runny, messy and the bits of what I think were relish (maybe onions) were chewy and it was just not good. The plate came with the Chili's garlic pickles which were also on my burger (I must have misread the description as I would have left those off too) these are serve with huge pieces of garlic in it, like slices of whole cloves. Yeah, no. That's not going to work for me either. Fries were the standard side, which was fine, but mine were lukewarm if even that. Bummer. The waitress came back once to check on us, not giving us a chance to say I needed more water, even though I had an empty glass while she was there - I ended up swiping some of my husband's to wash the rest of my meal down so we could get on to the rest of our afternoon. I can't really fault them for standard bar food - this is what they serve - but overall look and feel of the place was just, as my two stars rate, meh. We were instructed to use the table top checkout kiosk which had a problem with our card and then had to wait for the waitress to finally make it back to us to run the card the old fashioned way - oh the horror! Anywhoo, we will one day go back I'm sure due to a gift card or group selection, but this location will surely be at the bottom of my list to revisit in Gastonia.
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