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  • Today I had my first experience at DAVIDsTEA and it was alright. The lady behind the counter was a huge tea-guru and helped me out in finding the perfect tea. A bit of miscommunication with the order but that's alright! I understand human error and totally forgive it. The reason why this location is getting a 3/5 is because the second lady behind the counter was talking about customers such as myself (indecisive and needing a bit more assistance/time) and expressing how it frustrates her. I don't blame her though, I understand it can be irritating, especially when you're flying by on caffeine rushes. I felt a touch unwelcome but I will return. Benefit of the doubt, maybe she was just having a bad day. Future tip: Express your frustrations when customer's aren't present. EDIT: after posting this review, a rep from DAVIDsTEA contacted me via yelp and expressed her apologies for my experience. It wasn't even that bad of an experience and they still felt the need to satisfy their customer! Two big thumbs up there simply because service can make or break me. They definitely won me back even though I never left :)
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