I have not been to the physical location but ordered online. Therefore, my review is for the online shopping experience.
The website is very basic and dated but it is easy to find what you are looking for. For us, it was a hard-to-find metal standalone barrier/superyard.
Checkout was simple and easy and the product arrived within days. Sears had a similar unit for $10 cheaper but I already knew it would likely be next year before I receive anything from them so I decided to give these folks a chance and I am glad I did. Also, shippong was free!