As you can read above, I bought the "suckers insurance" aka the warranty. I pay a decent premium but for me the protection is worth it.
And low and behold a week later during the rain storm I hit a big pot hole at 10-15 MPH. Both tires blew and the wheel/rim bent... This all happened at 130am.
I used the roadside assistance coverage from my vehicle. Tow from the road - to the yard as Hyundai was closed on sundays. I was charged 0 for the 2 towages.
I got to speak with Anthony G (service advisor). He was very helpful when the warranty insurer was not. At first they told the dealership my warranty would not be covered. I called up the insurance company and after about 45 minutes i was told it would be covered.
Anthony G. called the insurance company several times and finalyl I went there to speak to him in person. At this point Anthony's hands were tied. I had the pleasure of speaking with John L (Service Director). I explained my point and showed him I had purchased the wheel/tire protection. And bam he called in his warranty expert and he said the insurance company may or may not cover this damage.
At this point John L looked at me and just said we arent going to charge you. If the insurance company gives us any problems Ill have the owner call him. NOW THATS CUSTOMER SERVICE.
I read all this reviews previously and i dont understand them. I have nothing but positive things to say. if you plan on buying a car or any big purchase. DO YOUR RESEARCH. SET A BUDGET. AND STICK TO YOUR BUDGET!
I had the pleasure of meeting the owner and he told me I am part of the hyundai planet family and boy do they make it feel that way!.Thank you planet hyundai!