I didn't notice any problems with the front desk staff as I noticed in a couple of reviews. I thought they were nice. The dining room staff seemed a bit inexperienced though. As for the hotel, be ready to fork over 18 bucks a night for mandatory valet parking. I hate paying for parking, I guess it is what it is. I won't hold that against them as most downtown properties will always have parking fees.
As for the hotel itself, it was clean and nice. I would stay again if I were in the area. While the quality of breakfast food is good, I would probably try a local joint next time just to get a better sampling of Pittsburgh!