I have never had any bad experiences here. The pharmacy staff are always efficient regarding my specialty prescriptions. I get automatic texts reminding me when to refill and calls/texts when my prescriptions are ready to pick up. I have never had to wait on a new or refill prescription from the date/time it was promised it would be ready. A couple of times the insurance asked for additional documentation and I called or emailed Avella asking them to provide this information and they expedited ASAP.
The reason I drive the distance to Avella is that the speciality pharmacy that I had used previsouly in Ahwatukee was beyond horrible (service and products).
I will continue to use Avella and drive the distance for my speciality items. They have great business hours and are also opened on Saturdays which helps with my schedule.