Every time I've had to deal with these guys (over the phone or in the office), they've been professional, personable, and friendly. It's refreshing to find a modern, helpful, and caring property management company in the valley. The reps/agents move things quickly and efficiently, I don't think I can think of a simple problem I've ever had with On-Q.
It sounds like some tenants on here have had isolated experiences that I haven't had so I wanted to get on here and add something positive!