| rev:text
| - After much research - both on Yelp and other website searches - I narrowed down my pick to a few companies. After talking to each of the companies on the phone, I was most impressed with Sorensen. The lady was helpful, thorough, and knowledgeable - the only one with all three qualities. Honestly, the other ones had no redeemable qualities whatsoever and they all sounded annoyed to even explain "what's included" in their maintenance package. Really?
I basically wanted them to come for an annual maintenance check before the summer heat really kicked in. We had a rough start. I was cancelled on then rescheduled; I didn't pick up the phone and respond in time on the rescheduled date to let them know it was OK to come so I was cancelled on again and had to wait another week before they could come back out. I really just wanted to go with someone else at this point but decided against it - good thing. TIP: RESPOND to their phone call!! If not, they just go to the next appointment.
So third times a charm. Now, I don't like dealing with A/C people. We've had issues in the past with other companies and I always feel like they are selling me something I don't need but when you don't know anything about how stuff like this works, what are you going to do? You know when your A/C works and you definitely know when it doesn't. That's the extent of my knowledge.
Needless to say, when Brian started telling me everything wrong with our units, I could feel my blood pressure rising and our wallets shrinking. BUT ... I will say this, he's the only person who has come to our house and explained stuff that was wrong with our units by giving us a straight answer. How do I know they were straight answers? Well, I guess I don't. I may not know much about how A/C units run but I usually do pretty good when I go with my gut and my gut felt like I could trust these folks. I've always been given the run around about why the heck our units leaked Freon and always thought something was wrong that we had to keep getting it topped off every year. Brian on the other hand told me exactly what he would do to fix the Freon leak - something that should never happen to your units by the way, which I knew, but no one has ever properly fixed, even when I asked about it.
Even though this visit instead of costing us a few hundred turned out to be a few thousand, we were given an honest answer on our repairs, I felt. Our living room never feels like it's cooling down during the height of the summer heat. Even though we're not at peak heat season yet, I really do feel like the units are all running more smoothly. I guess only time will tell if the repairs really helped but I'm optimistic that it did! So we had to forgo our Hawaii vacation and opt for something closer to home this year but if our units continue to run as smoothly as it has for the past few weeks, it was certainly worth it!
I will definitely use these folks in the future.
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