This is a wonderful hotel. Old money decor with a huge chandelier in the lobby. Gold and red were the chosen colors for this which also reflect old money. There are a couple shops located by the lobby in case you need gum and diamond earrings. A full service Starbucks is located to the right of the check in counter. A full service bar is located a few steps up. Honestly if you do not ask for directions it is possible to get turned around on the first floor.
The last time we stayed here they were booked solid however they had 3 people working the check in counter so you would never know unless you over heard it. We settled into our room which had a nice view of a little park. Rooms are small but that is to be expected in downtown. (I have stayed at the suites here before and they are like apartments with kitchens, separate bedrooms, grand living rooms, and comfortable furniture splurge if you can) The bathroom was comfortable and had enough space for toiletries. The pillows and bed are like a cloud. I want their comforters in the worst way but no one will tell me what it is (yes I have gone as far to check for tags and beg the front desk clerks). We left for several hours to enjoy the night and came back to have some after dinner drinks in the bar. The place was packed but the staff easily navigated the crowd and we were served within a few minutes.
I really enjoy staying at this hotel. I highly recommend you staying here if you can. Enjoy!