It's a lot disappointing when they don't offer any suggestions.
I ordered a Hunter's Club thinking it would be on 9 grain bread. REAL Club sandwiches come on bread. It came on a hard sub roll, hard as in when tapped on the table you could hear it. When I inquired about the bread, I was told I had to ask for it. No, I should have been asked which I preferred. No offer to remake my sandwich. No apologies either.
When I asked what the topping choices were, the guy points to a sign. I guess he can't offer up any assistance. I asked if they had sprouts. His answer? "Nope!"
I've never been to an eating establishment that didn't have salt and pepper.
Napkins are not given when your sandwich is done. I guess everyone knows that you are just supposed to reach over the counter and get them yourself. When I asked for them, the guy points to them, "take as many as you need". Geeeze, don't go out of your way Skippy!
Upon entering the "restaurant", there is a "booth" to the left. However you can't sit there because it's used as a storage area.
Also upon entering, we noticed it was rather warm inside. Three ladies noticed it too and left without ordering. We should have followed suit.
My first and last Jimmy John's experience. Major fail. Contacting corporate. Not holding my breath.