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  • I have since returned to this Denny's and my experiences have improved. There is a new assistant manager by the name of Gerri and she is a MAJOR asset. I assist an elderly man who is on a low sodium diet and she has assisted us with adjusting the menu to lower the sodium on the 55 plus menu and did it with a smile and actual concern for his needs (she isn't humoring us - she actually cares). Because of her being there I foresee improvements coming down the line. From what I can tell she needs to be promoted to General Manager - if the General Manager that was there during the cross contamination incident is still employed at this location, then Gerri should replace her. I will say that continued improvement is needed at the hostess desk (previously mentioned in quite a few Yelp reviews located here). Quickness is not their strong point and I do think the wall causes visual issues however, a strong TEAM would be able to work around this problem. This Denny's needs to teach ALL of it's employees about cross contamination !! I watched as an employee dropped some jelly packets on the floor in the food service line and picked them up and placed them back in the hopper to be placed onto a table. I advised her that what she was doing was completely against code and she was creating a cross contamination situation. She didn't acknowledge me and just walked to the back of the restaurant to get a manager. I explained to the manager what happened and she assured me that she would take care of it. Of course, within two minutes the young lady comes over with the hopper with the same amount of jelly in it - NONE of the jellies had been dumped. I said - you are dumping the jelly ? and her reply was "Just Drop It". Which I of course didn't drop so the manager had to come over to handle that situation. I told the manager that I could drop it right in the lap of the health inspector. The manager went on to tell me that the health inspector wouldn't care about dropped jelly and cross contamination !! Her attitude just showed that from management down this crew could care less about the quality of their food or the fact that they could make a customer sick ..... STAY AWAY !!
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