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  • Prime Comfort did an HVAC system change-out for our condominium unit in Charlotte, NC. We were very happy with the quality, speed and professionalism of Prime Comfort's work. When our HVAC unit failed in January we knew it would be expensive to replace. We had obtained 5 different quotations from different local contractors, including the largest HVAC installer serving Charlotte (Morris-Jenkins). To our surprise there was a large degree of variety between the different quotes. Different HVAC hardware options, different maintenance packages, different warranty coverage, and very different prices. In the end we went with Prime Comfort after speaking with Chuck. Chuck is clearly a very experienced engineer with a panache for sales. I am a very detail oriented person and had done my homework on HVAC units and what I thought I would need. Chuck walked me through all of the options, all of my concerns, and justified the material and labor costs. He also threw in some freebies which we really wanted. Chuck uses a non-pushy, 'positive' sales method. Other contractors would rush to ask me who else I had received quotes from and scare me into not going with them. Chuck based his quote on the merits of Prime Comfort. It also helped that his quote was price competitive with other companies! We had our install done the same week the quote was finalized, and the job was completed with only one minor sizing complication that was resolved a day later. Because we are based remotely in California, it was critical that we received photos of the job and a high quality verbal description of what had been done. This was all received at a very high standard from Chuck. I also have to call out Barbara who was very persistent in ensuring our county inspections would be organized in a timely fashion, and of course for the continuing after-sales support. We are very happy with the job done to replace our HVAC system and Prime Comfort will be the only call for our future HVAC installation and servicing needs. They don't just take your money and run, they really stand by their work, and in the HVAC business this sense of responsibility is very important.
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