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| - There's something off about this place. Maybe it's the food, the service, or the atmosphere. Or all of the above.
My fiancé and I just moved to Cleveland and we were excited to find this new (to us) breakfast place by where we live. Unfortunately, we were very disappointed with our experience at Jack Flaps.
It started when we placed our name down for a table, they said it was a 25-30 minute wait. Which is fine, we were really looking forward to trying this place out! By the time our name was called, another couple with the same name walked up and was about to take our table. The hostess looked at us as if we never walked through the door before. Then a few minutes later the hostess came to our table and asked for our drink order; we ordered a water and a coffee. Then a waitress walked over and asked to take our drink order again! Lack of communication and team work at this restaurant. When our drinks were brought to the table, the water had something in it and tasted funny, and the coffee tasted watered down.
When it was time for us to order our food, our waitress was very nice. We ordered the breakfast burrito and the "old standard" with scrambled eggs (without cheese), hash, and sausage. The waitress brought out our food in a timely manner. But unfortunately, the breakfast burrito was not even warm, it was cold, and had barely anything inside. It was all tortilla. And then there was the Old Standard; the whole dish was barely warm, the hash was had no taste to it, the eggs were NOT scrambled AND had cheese on it! Again, the waitress was nice enough to bring us another side of "scrambled" eggs but it was incredibly salty.
Cleveland Scene Magazine described it as "funky." Yeah, the atmosphere was very funky, but not in the best way. The floor had no flow and looked all over the place. The hallway between the hostess stand and the door, and the walk way between tables were too small and not proportionate at all! Tables were too big for the space.
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