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  • I called multiple times several days in advance to rebook/ cancel a reservation before I could finally reach the manager, Jenifer Lavario... be warned, this was among the most disrespectful, pathetic excuses of a manager I have encountered. I hadn't even said hello, and her horrible attitude was already apparent. I explained that my business travel was canceled, and that I was aware of a penalty charge. She berated me, screaming "Thats what happends when you guys don't know how to read the reservation!" she repeated several times..you guys? Who? Me and all the customers that bring money to this business and provides you a job? Them? I am highly offended by how she repeatedly attacked my intelligence. I am a well educated person, and it's clear that Jenifer's education has not surpassed high school, if thar. If you need to go on a business trip, or even vacation DO NOT COME HERE. You're better off anywhere else. The customer service here is rock bottom.. I didn't get a refund or help. Jenifer would not listen or let me explain the situation, like how I had been trying to cancel previously. She attacked my intelligence by saying I can't read, repeatedly. I have been a long time patron of Comfort Inn, and I have never had an experience so awful. BEWARE.
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