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  • I planned to sue this company unfortunately I had to leave the state to assist my sister with a issue of cancer but I'm back and I still have a few months to sue.. In June my car would not start so I had it towed to this shop because we were referring customers to them at a store I was managing so I thought they were reliable. They told me it was the coil and should take a few days. The following week it wasn't the coil but the CPU, week after that the module on the coil.. after a Month of me struggling to find transportation they said it was done.. turned out to be what they thought at first.. however they didn't mind charging me for the month of exploratory work. In addition they replaced one spark plug and one injector. Keep in mind I own a car from 1999 not 2019. I went to pick up the car to find my car outside, windows down,unlocked, and dirty. A necklace and cellphone used for emergency calls was missing ....they knew I was coming and when I asked for the keys they had to search for them.. I was charged almost $800 for $350 job that took one month. In addition my stereo needed a code, they said call the dealer. I needed the code off the top of the stereo, they said bring it in they would get it for me. I was looking at my engine and something wasn't right (I keep my car in almost new condition since I bought it at 37000 miles) I saw the wiring harness cover was missing, and when I brought it up they told me it was so decayed they removed it. I asked them why didn't tell me about it or offer to replace it, I received no answer. To their benefit, Adam did apologize. I contacted contacted the Vice President of the company and also spoke with the shop manager. After speaking with the new manager he was very apologetic and said he would take the information to the vice president for a decision of what to do. Several emails later with the Vice President I received an email explaining how unfortunate my situation was and they would be happy to give me a couple free oil changes for my trouble. I know I could have went in screaming and threatening but that's not me and why can a business do the right thing ? Just because I stayed calm throughout this ridiculous process does not allow them to dismiss me. I am now consulting a attorney for my options..
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