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  • I was promised a window between 10 am and 2 pm on the date that I scheduled my appointment. A representative from the company informed me that I would receive a call at least thirty minutes in advance of when the operators would arrive at my residence. I called the business approximately 25 minutes prior to the end of my appointment window to inquire about the status of the operators. I was told by the manager, Ray, that the status of the operators was unknown and that the window of the appointment would not be met between the promised hours. After explaining that I could not reschedule the appointment due to scheduling conflicts, I was told by the manger that there was no other resolution to my problem than to reschedule the appointment or cancel the booking. After explaining that I couldn't reschedule or cancel the appointment, the manager suggested that canceling or rescheduling the appointment wouldn't result in me any personal monetary loss and that I should just accept the fact that the operators would be late instead of arguing with him on the phone. The manager informed me that he refused to continue to speak with me and he would inform the operators to not complete the transaction. I spoke with the operators shortly after speaking with Ray, they informed that they were not aware of the decision and they would contact the manager to confirm the details. I didn't receive another call after the conversation with the operators and the appointment was not fulfilled.
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