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  • I have a pair of Swiss Flex glasses that I needed new prescription lenses. Come to find out that they have a "proprietary" lens and installation that only one lab in Phoenix has the capability and you have to be an authorized dealer to order. If I would have know this when I purchased the glasses, I would not have bought the frames. I spoke with Libby, who was very polite and knowledgeable and decided to go to her store location. When I got to Village Eye Works, I was the only customer in the store and was greeted promptly. The store is very bright and had a nice selection of frames. Libby asked me some questions about my prescription and as I was speaking with her the phone rang and she immediately picked it up.... rude. Since I didn't have another option to order these lenses I went ahead and ordered them. My new lenses will cost around $450 without tax. I guess Swiss Flex makes sure to support their vendors by only allowing them to order new lenses for customers which also is reflected in the high price.
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