My Mother went in the day before a scheduled appt to check out the surroundings. She was treated not so nice. As my Mother walked past the different technicians and spoke she was instead greeted with blank stares. The women never spoke back and instead just looked at my Mother with the look of (what on earth are you doing here)We decided to cancel her appt. I must say RUBY the receptionist was very friendly and sweet... RUBY was the reason I decided to make the appt. In the first place. The actual technicians were the reason I canceled.