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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Today marks a day in history for me. I have been here in hour and already so many things went wrong. After a long day at work and a 5 hour drive to get here I wasnt expecting such horrible service. During check in Luz, the front desk clerk, had my ID and happen to pull some other reservation for someone completely different and tried to charge me for the room I already paid for, I told her the person she pulled up wasn't me and she argued with me saying the person she pulled up was me. Then after simply looking at my ID that was in front of her face the entire time she realized she actually pulled up the wrong reservation. As if that wasnt a bad enough start there comes more. Luz gives me our room keys and tells us our room is in the west building and gave us driving directions to get there. When my husband, 2 year-old daughter and myself get there we go into the west building, as she told us and wrote down for us, carrying everything and our sleeping little girl, it turns out it was the wrong building. We call the front desk from our cellphone and Luz then tells us she told us the room was in the east building... wait it gets worse... we finally get to the room and it was a room they had already assigned to another family. As if it couldn't get any worse... we call Luz and she tells us we had our reservation for another day and the room key she gave us was the room we were suppose to have if we came on the correct day... as wrong as she was again she of course argued with us some more. After about 30 min she finally gets us aa room. We walk in and notice there are no pillows in the room what so ever. Its been 35 min and im still waiting for our pillows... dont stay here save you money and time.
http://www.openvoc.eu/poi#coolReviews
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