| rev:text
| - The quality of the food is decent but not worth the high prices, hassle or customer DIS-service. When this location opened a year and a half ago I went quite a few times, than slowly started going less and less until a few months ago when it finally became unbearable to go inside this place. Today I was craving a taco salad so I decided to give it one last try. My mind is fully made up that I will no longer go here.
First of all, I strongly suggest not to go between 11am and 2pm, especially if you work nearby and are on a quick lunch break. It WILL make you late to work! Parking is nearly impossible. Whomever designed the parking lot should be fired. Not only is it difficult to find a parking spot but it's terribly laid out making it difficult to get around.This place is is a small building surrounded by a Starbucks, a pizza place, sub shop, bakery and book store. The parking lot can accommodate enough cars for MAYBE 2 of these restaurants. I understand that this isn't Cafe Rio's fault, but it does have a very strong impact on your dining experience which is why I'm putting this information in this review.
Second, the line never has less than about 40 people and the employees are incredibly slow. These unfriendly employees work like an assembly line with only 3 people making the food. One person takes your order and puts together some of it, and then it's passed along to others to complete the order, kind of like at Subway but much slower. Also, there is only 1 cashier who also needs to get the to-go orders ready. So, when you get to the register to pay you need to wait for them to put on lids and bag everything up. I waited 30 minutes today for my salad and was late getting back to work.
Third is regarding price. My salad was a pricey $8.49. It normally comes with many things that I do not like (cheese guacamole, etc) and therefore omit, thus saving the company money. Regardless, they still charged me an extra $1 for some extra dressing. So, for $9.49 I received a tortilla, a small amount of chicken, lettuce, black beans and some pico de gallo. By the time I added a drink my meal was over $13.00.
For the amount of time I waited in line and for how much I spent, I could have gone next door to Arriba's (with table service), had a margarita and a meal in about the same time as it took me to get my salad at Cafe Rio.
One last thing: You can order take-out orders over the phone or through their website however, each time I have tried these options it was a failure. The orders aren't ready when they say they're supposed to be ready and they're never right. The only way for the order to be correct is if you tell them what you want to their faces.
Sorry Rio. I won't be back and I mean it this time.
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