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  • "But by all means, if you find a cheaper price elsewhere, please come back and let us know and we'll match it!" Yes, it's the least I can do after I would have to waste my time elsewhere pricing out everything only to find out you have THE most expensive appliances in the city. We walked around for about 15 minutes completely CLUELESS about which fridge to buy. We had no idea what fridge did what, which ones would fit, or which would be right for us. There were about 3 customers in the store, two of which were being helped. The sales lady with one couple saw us unhelped and walked right past us to get something for her customers. Don't worry, we're cool. Get it, "Cool"?. No, not really, my blood was boiling. There is this huge SALES PERSON CENTRE in the middle of the store where about 15 associated were seated. Probably arsin' around or playing PokerStars.net. Ben was nice enough to finally come by and ask me if I required some help to which I asked "Are these people ALL sales associates?" he confirmed that they were and apologized that we hadn't been by sooner. Ben was awesome. He taught us a lot about fridges, stoves, dishwashers. He was exactly what we were looking for in a sales associate. The only problem is their price matching guarantee. Trail marks up their prices to extreeeeeme heights and ensures COME BACK WITH A CHEAPER PRICE AND WE'LL MATCH IT! Why. Why would I do that. I have no commitment to you and you've wasted my time by making me go check out other places. And that's what we did, we went to three more places and found that the fridge we wanted was 3499 at Trail and 2 grand everywhere else. WHAT! 1500 dollar difference is another god damn fridge! I liked Ben, but not enough to go store to store to store and finally come back out of breath and say "Here's what I have from the other stores, now what can YOU do??" Ben was a great associate, but time is money and I would advise if you're in the market for a new appliance, don't go there. They make their money on home builders and people who buy 10,000$ fridges that look like cupboards. Their prices aren't competitive and they should be doing the leg work for you, not the other way around.
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