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  • Booked online for a 25 min direct shuttle home with a tip that came out to ~$70... but when I get to the counter, I'm told the shuttle was not there yet "10-12 mins out"... so we sit and wait... when the driver shows up 15 mins later, we get in the shuttle, the guy says, "we need to sit here a few minutes, and then we can leave." And turns back around and plays with his company tablet. My 15 yr old & I are left staring at each other like "what?!?" I interject this is not a shared shuttle and paid extra to get home quickly... which is met with "sorry its company policy we wait 10 mins before we leave.... " when I responded with "that makes no sense"... he suddenly needed to go inside and check something.. and got outwent inside for something and left us sitting in the van... I get out to go inside to ask about it. The guys behind the desk are flabbergasted as I was... they said "yeah he came in asking about something... I didn't know what he was talking about"... the man behind the counter walks me back to the shuttle where the driver keeps pointing to the tablet saying "it tells me to wait".. after several back and forths between the counter person and the driver the counter person starts getting frustrated at the driver, "I've worked here for 7 years and I've never heard of such a dumb thing. The fare is in the vehicle.... stop saying you need to wait... you need to go now!"... in the time it took us to leave.. we could have been home with a cab... I want the extra $35 I paid to get home quickly with a 15% tip back.
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