Not wowed. As timeshare owners who bought & paid it off within 4 months, we were very excited to get to use it! We took a VIP trip in May 2018. Our excitement is dwindling but i will keep this updated as our trip progresses. We are in tower one. To maximize our time we woke up at 6am and got ready to go for breakfast. Upon checkin in tower two we were told the shuttle runs to Harrahs every 15mins. In the lobby of tower 1 hubby asked how long ago the shuttle left. The young women at the counter stopped their conversation to say "it runs every 30mins." Not helpful in the slightest, not what we asked but we took a seat. 30mins later a young man advised us it doesn't even begin service until 9am. Vacation time wasted. We then were told it will be here in 5mins. So far we have uber 3x to go to a place that we are supposed to be able to get to for free. The rest of the trip was great, but we did not get to use the shuttle once. After the JLo concert which was entertaining, My husband also helped pick an elderly man up off the ground after he fell & cracked his head open. He got blood on his beige linen suit pants so we asked the desk if there was anything they could do. They said to bring it to them to give it to the same day dry cleaners in the morning. This was beneficial since that would be our last full day before heading home. We went to the lobby at 9:30am & were told they already picked up. Would've been nice, yet again, to have the useful information (such as specific times) relevant to the request which seems to be where this location missed the mark repeatedly. We actually bought another timeshare while there & will probably use those sapphire properties on our next Vegas trip to avoid this place. Room was very nice & clean with a great view. Jacuzzi tub. No housekeeping. Lots of good activities to do on site, but needs a real restaurant. Lifeguards & bartenders were all super personable. Adult pool was freezing while family pool was warm but shaded. There was a great little live music wine & cheese event. We stayed here for 3 nights, 4 days. The owners presentation was good. Will review the other places we went in Vegas on their individual pages.