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| - Since it's a new year, we decided we needed to get a new bed. This place is close to our house so we went in to check it out -- and I'm so glad we did!
Bill, the sales guy working the floor on New Year's Day, knew more about mattresses than any human being I have ever met. Seriously, this dude was like the mattress guru or something. He educated us on all sorts of springs, cooling gels, memory foam and more. Bill treated this more like his career instead of "just a job." Mad respect for that.
After spending about an hour trying out all the beds in the store, we narrowed it down to two. Bill gave us the pros and cons of each (and he did NOT try to steer us towards the most expensive ones in the store as most sales people usually do). He genuinely cared about helping us find the "right" mattress (or at least he made me feel like he cared). He was friendly, helpful and not slimy at all (he even knocked off a bit of money when we had initial sticker shock on one of the top of the line beds).
Best of all, they delivered our new mattress today -- in less than 24 hours after we bought it! Our delivery window was 9 am - 12 noon and I expected to be stuck sitting in the house all day but imagine my delight when the delivery guys showed up EARLY at 8:50 with my mattress! WOOT! They even wore blue booties and everything.
Consider me impressed with the service, sales team and delivery at Mattress Firm. Their prices might be higher than some places, but the mattress quality and customer service is worth the extra money. I won't ever buy a cheap mattress from Costco again.
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