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  • I'm from Texas, and my friends here in Charlotte wanted me to try some BBQ (even if it was a chain). When we got there they weren't able to find a spot for our party of 6 (and a baby), so the host sat us at different booths. Before we could even order or sit down, the manager came right away and sat us at a round table that fit us all. They were very nice to us and were apologetic. I could tell they wanted to give us quality service. Our server was Josh, and he was very professional and kind. He got to us right away and took our drink orders. He didn't make us feel rushed to order right away and even interacted with us being from Texas. So customer service here from my experience is a 5 star rating! The bbq- I like the menu options. I ordered the sweet and smokey ribs with mac and cheese, coleslaw, and garlic bread. The ribs were good for this being a chain bbq place. I wouldn't say they were moist, but they weren't chewy either. They were just simple and good. The mac and cheese was very creamy in texture and cheesy. I like their coleslaw, it wasn't over tart. Garlic bread reminded me of Texas toast, so that was a plus for me! Overall I'd give quality do the food a 4/5. But mainly because I've had legit southern BBQ and it is more rich in flavor and soft in texture.
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