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| - I was told by a friend and Licensed Stylist that I ought to consider going to a Bumble and Bumble Trainer for a Styling Consult. Salon Esthique is next door to one of the Yoga Studios where I practice and I decided to stop in and see about a Consultation. They scheduled me with Peggy, their Master Stylist and Head Trainer. They told me to come prepared with my styling tools. I had been working with a Stylist I adore, yet she had told me that my hair was thinning because of my age. My genetics say otherwise. I have long hair that I process with monthly weaves of both bleach and color, and the nature of my hair requires me to blow it out, daily. I take excellent care of my hair because of what I put it through. I was considering changing Stylists and I felt Salon Esthique could offer me growth through better workmanship.
Peggy was very nice and told me that I was very good at styling my own hair. She looked through my hair and recommended a haircut. Very reluctantly, I decided to let her cut my hair. I normally have to let someone color my hair first, before I feel safe to have them trim or cut my locks. I told her NOT to cut the fringe around my face; that I had been attempting to grow it out for some time and had difficulty doing this because people would cut into it, often, without discussing it with me. She said she would't; that it looked great. She also asked if she could take a few inches off the ends. I gave her permission to take two additional inches off the one my previous Stylist had just taken, two weeks prior. With the exception of her forgetting our discussion and taking over an inch off my fringe, the cut was great. I have been trying to figure out how to style my fringe ever since.
That day, Peggy also recommended a Bumble and Bumble line to repair my hair, during our first Consultation. I began using the line she recommended in the exact way she laid out for me and this, too, may have lead to the damage I'm now experiencing. It actually made the texture of my hair worse, not better. I have since returned to using the Pureology and Aveda lines I've come to trust.
She also talked me into working with her for Color. Because the cut was so good and I thought I could work with her around the communications issues, I agreed. Bad idea. I went in with somewhat damaged hair. After the second coloring, my hair has been left with patches of breakage that are 3 - 4 inches shorter in length and areas of my "fringe" (now bangs) are broken off stubs. My entire head of hair has split ends and curls up at the ends. It feels like straw or plastic in patches. Instead of looking like someone who spends a great deal of money taking care of her mane, my hair looks cheap, uneven and extremely dry.
When I called to complain to Management, Ashley, the store Manager contacted me and was extremely apologetic. She said she wished I would've allowed them to perform corrective services. At that point, there was no way. I explained to her that I wanted to keep the hair that I have and that either Peggy was pulling the color through or there was an issue with the Wella product that they use and that I had returned, with my tail between my legs, to my previous Stylist, who began corrective measures. Ashley offered me a facial or hair service to rectify the issue. I declined. I am beyond angry. This has been a very expensive lesson and my hair probably won't repair itself for at least 6 months. If you choose to go to Salon Estique, I recommend a heavy dose of communication and coloring a test area before proceeding with services. Very disappointed.
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