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  • I purchased a 2016 Salem Villa from Avalon RV in Medina, Ohio on 9/14/2016. The trailer was delivered by Avalon RV to Holiday Camplands in Andover, Ohio on 9/18/2016. On delivery, the furnace fuse was blown. The next day, I purchased a new fuse and attempted to replace. When the ends of the fuse touched the panel, it immediately sparked and blew. I reported the issue to Avalon RV on 9/19/2016 but the service department was closed. I called again on 9/21/2016. I contacted Avalon RV again multiple times on 9/22/2016, but did not receive a return call until 9/24/2016 after I e-mailed the General Manager on 9/23/2016. On 9/24/2016, the service department informed me that they only service units in a 50-mile radius of their shop. They offered technical assistance over the phone. On 9/25/2016, I paid out of pocket for a local electrician to troubleshoot the issue. He found that there are likely two short-circuits in the wiring and possibly a bad electrical board in the furnace compartment. The product was delivered in this condition, and now the dealership is not only non-responsive, but is refusing to service a product that was damaged upon delivery.
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