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| - I would not recommend this company to anyone! The two girls arrived on time and began cleaning the upstairs bathroom on a Saturday. One of the girls came and told me there'd been an issue with the tile. She said she was using a toothbrush (later she changed it to a washcloth) on the tile and the tile had just "fallen" behind and down into the wall. When I asked why I wasn't told about this right away, I got no response. While the girls were apologetic and assured me that "anything that breaks beneath our hands is covered", I wasn't comfortable with them continuing to clean, so I asked them to leave. A company rep contacted me to set-up an appt. on Monday to photograph the spot. The manager showed up on Monday (40 minutes late with no apology/prior noticed) to look at the spot. Even though it was raining, both company employees wore their shoes inside my home and upstairs on the carpet. I found this odd as this company's job is to clean and beautify homes. I was told I would hear back shortly, but I had to follow-up with them on Thursday. After waiting about a week and a half, the company said they would not cover the damage as contractors (who they spoke with) said that there was no way they have caused the damage. She also said that the tile must have been cracked before their team started. First, this is absolutely not true. The tile was not damaged or compromised at all. If the tile was in such bad shape, as the company has claimed, why would the maid attempt to touch it at all? Second, it makes no sense why I would go through all of this if I knew the tile was damaged to begin with. I had to leave work to let them in to take photos, spend time on the phone with them, and my house never got cleaned the day they came. While I understand accidents happen, I expect a reputable company to follow through on their word- that they would replace anything that broke while they were working on it. It's great that they are insured, but it does me no good if they refuse to cover the damage! I also had out a tile repair company who told me, in their opinion, the maid could have caused the tile to break based on the pressure she was applying (the tile is in the bottom corner of a large whirlpool tub, so she was leaning into the small crevice with her weight behind her). When I told the company that I would be letting others know of my experience (via word-of-mouth and online reviews), she said that was fine as "the company can cover themselves" with the reviews. If I can save another person from going through this, then I'm happy. I would consider another company for your cleaning needs- one who backs up what they say!
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