| rev:text
| - Everything was great until the event itself, and unfortunately the poor experience at our event overshadowed all of the other good things Heidi's Catering offers (like quick communication, competent administrative staff, tasty food and an excellent banquet manager).
I work for a nonprofit, and we hired Heidi's Catering for our biennial benefit dinner. We hired them based on positive referrals from her past clients (including on Yelp) which is why I was so surprised by our poor experience.
When we met with Heidi weeks before our event, we asked her how she made sure they wouldn't run out of food (we were serving the food buffet style). She pointed to her wall of awards and said, "I didn't get all these awards for nothing." Point taken. But then they ran out of food. At the event, we had well *under* the number of guests we told them we'd have, but we still had about 20 people who didn't get full meals: 14 of those people had no meat or potatoes at all, and many others took very tiny portions of meat and potatoes because they saw the food was running out. This negatively affected our donations because some of our donors were upset that all they got to eat was salad, cooked vegetables and crackers. And dessert.
Other problems that night:
- The servers began clearing the salt and pepper shakers and the napkins while people were still eating--while the program was still going and people were on stage speaking. It was incredibly disruptive, and I could see on the faces of a few guests that they were not pleased. At what restaurant do servers take away your napkin and salt/pepper while you're still eating? The server for my area of the room seemed particularly inexperienced, clunky and unsure of himself--our guests were notably distracted from the program we had designed for them.
- The coffee was served lukewarm and unevenly (only some people at each table were offered coffee).
- We paid for tea service, but the servers didn't offer tea to the guests. I asked for tea because I knew it was an option, and I was given a cup of hot water (no tea). So I had to wait until the server returned and ask again for a tea bag.
- We paid for centerpieces and received lovely candles and fresh flowers. This was mostly nice, except some of the flowers were dead and were sitting in dirty water--I'm guessing they were reused from a previous event(?).
- The desserts were assorted small bites you eat with your fingers. They were very good, but they were served with cocktail napkins featuring a giant "Heidi's Catering" logo. So incredibly tacky--I could not believe they decided to advertise at our event, to our guests, without asking us. I would gladly have paid for plain napkins had I known they would do this.
If you are considering using Heidi's Catering, I would suggest you review the items above with Heidi before your event, to make sure you get what you expect.
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