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  • This Steak Frites gives the chain a bad name. I have been to others, and they were fantastic. This one, however, is absolutely terrible. There are a bunch of servers standing around doing seemingly nothing at all. For those of you that don't know, it's a bring your own wine steak restaurant. Your steak comes with all you can eat fries; the servers come by with bowls of fries. I was there with a group of about 12 people for a friend's birthday. I ordered the 9oz steak, whereas my friend sitting across from me ordered the 7oz. When our orders arrived, I immediately noticed that my steak was much smaller than my friend's, and was clearly not cooked to the temperature I had requested. I asked the food runner to explain why my steak was much smaller than my friend's, considering that I ordered the larger steak. She insisted that my order was correct and walked away. As I sat there stunned for a moment, the original server came by to see how things were, and I voiced my concerns to him. He admitted that my steak did not look right, and was over cooked (I had ordered it medium rare). He took it back to the kitchen. To my surprise, the same steak came back on a different plate with vegetables missing, delivered by the same food runner as earlier. I once again told them that this steak is not what I ordered, and requested that they fire a new steak for me, 9oz and medium rare. As the steak was returned to the kitchen again, I saw the servers and kitchen staff discussing my order. After another wait, my steak finally is brought to the table. By that time, the rest of my entourage had finished their meals, and the table was being cleared. When I asked if I could get some fries to go with my steak (the restaurant is called Steak Frites, after all), I was told that the kitchen was closed. To my surprise, my bill came, full charge, no compensation for the mix up with my order or for not serving me fries with my meal. Obviously, I left no tip. When the server noticed that I did not leave a tip, he asked if there was a problem. Seriously??? I will never step foot in this restaurant again.
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