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  • They will f you at this location and smile while doing it. We arrived at about 10p Wednesday dec 17 2014 Julia waited in us after the two shuttles. She was pleasant but that's the only good about this experience. I booked a premium car it actually a Mercedes Benz. The other similar listed were BMW, Audi and Volvo. I figured with three out of four German I was sure to get a German auto. I drive a Mercedes at home so I know them and like them. I get offered a Volvo or a Chrysler I'm sorry I say I booked a Mercedes. Julia advised they don't have a Mercedes on this category. Now listen up.... She has a Mercedes here but it is an upgrade NOT similar. So a Chrysler is similar to a Mercedes but a Mercedes is an upgrade from wait for it,..a Mercedes. I refused the car and asked for a manager, she used her phone and called CJ I believe, he said he understood but he couldn't give me a Mercedes without an up charge, but I explain again I booked a Mercedes. Yes but we don't have that one and we can only give you a Volvo or Chrysler. I agreed to rental after almost an hour back and forth at the higher price but called American Express platinum card services while I was there and as soon as the charge posted I contested it. Im awaiting an response, in no ones world is a Chrysler similar to a Mercedes. A Mercedes though is VERY similar to a Mercedes? BAIT N SWITCH big time. They offer the car you booked and have a confirmation for but only of you pay more upon renting it. NOT COOL! Run away. Don't trust them. I bet they are still confirming Mercedes Benz an lower prices and trying this, take the Over cost Benz option off the table in Vegas if you won't honor it for more money more money. SO WRONG!!!
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