This was by far the WORST experience I had renting a car ever. The number I was calling for a shuttle was going directly to a full mailbox. Nobody was answering the phone. After a long wait (about 45 minutes) took a cab for $17. The place was filthy. The manager at pickup was rude, aggressive and just flat unprofessional. I don't understand they are still in business! When i visit Montreal I now fear to use the words: CHEAP RENTAL CAR search because of this nightmare I experienced with them.