After the long wait, this Honda location service has improved. Honda West did a great service on my vehicle the last week I visited. They recently changed my rear breaks and added help on my power steering wheel because the pump has been leaking. Although the few times I went there, there were multiple services that were required, now it has gone down. If you need a good service guy to help you, find Jerrett, he is very knowledgeable in breaking down the issues and questions when it comes to your vehicle. I have dealt with mean service employees and he has helped me a lot.The manager Brian Haffey never forget to help me with my last complain few months ago. If you need someone to help you just talk to them and they will help in regards to any vehicle issues.