| rev:text
| - I would like to add that it is up to the customer to accept of decline the service of a cleaning partner I was not satisfied with, especially after my experience. It is true that the company called me to coordinate another appointment and the only time available was a time I was not at home and hence, it cannot be said I was not fair since I cannot be expected to cancel my appointments to accommodate your mistake. I was then told that it would be a few days before someone could be sent over to clean the place. I never appointed an exact time for cleaning the second time around, that is incorrect, I merely stated that I prefer to have it done between Monday and Tuesday.
Also, none of your customer service people have the authority to make decisions on the spot and this led to a lot of back and forth since they needed to check with the manager for most of my questions.
*******
I got my condo cleaned today by Helping and was not impressed at all!
My house was supposed to be cleaned from 10am to 1pm. The lady arrived at 9.30 (It was ok because I had nowhere to go) and left at 1.10pm! When it was nearing the 2.5hour mark I asked her when she was going to vacuum (as she had not done it yet) and she said not to worry because she wasn't in a rush and that she would do it all (That's not the point, just because she has time doesn't mean I should let her stay on for hours). I twice made her vacuum after pointing out areas she had missed and felt very uncomfortable to keep doing it. The mop used by her was very old and it smelt horrible. Instead of having a clean and fresh feeling after the house being cleaned, I noticed it smelt weird and hair from the bathroom was all over my living room (seemed like she didn't change or clean the mop after). My kitchen sink was not cleaned either. She told me to book for 3 hours next time (I don't see why since she didn't do a good job in that time anyway) Also there was a section of the house I did not want touched but she cleaned it anyway. I paid for half hour extra since I wanted the cleaner to bring their own supplies which I assumed would ensure good cleaning (since I did not have all the required items on the list).
To top it all, when I called their office to provide this feedback I was told that they would send the same person back to clean. Why would you do that? Especially after I have complained about this person, it would make things so awkward for the customer. When asked if they could send someone else, I was told that might not happen today. So now I have to wait for another appointment. I would rather get a refund than go through this process again, especially since my previous booking was changed twice!
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