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  • Runyon has a contract with Fidelity home warranty. My tenant scheduled a weekday appointment, not at his convenience, that ended in a no call no show. My tenant said he would do "without" the working appliance to not have to take off work on a weekday again. I personally called Fidelity, to file a complaint. Tenant scheduled a Saturday appointment, I cancelled that appointment so he would not have to deal with such a company. In this city, you should have your appointments better coordinated and at the very least communicate if you are running HOURS behind of schedule. ETA: I suppose I must back up my claim as per company request to deem my review fair, not because I had a bad experience with the company which is the reason for YELP in the first place. However I shall humor you: Our call to Fidelity was placed 13 June. Service fee was paid ahead of time per PM company CC. Appointment scheduled for 22 June between the hours of 1-5 which resulted in a no call no show. Work order # 6519564 Tenant called Runyon, several times with no response. I suggested my PM call Runyon to understand what the issue was. Runyon argued saying Fidelity never called them to let them know to schedule an appointment. Though appointments are scheduled between Runyon and Tenant... am I missing something here? Tenant called and an appointment was made. In our confirmation email, it states: " Fidelity National Home Warranty (FNHW) has assigned Runyon Appliance LLC to address your Appliance at (Removed property address)You should hear from them within two business days to schedule a mutually convenient appointment. If you do not hear from Runyon Appliance LLC within two business days, or if you need to change or cancel your appointment time, please call them directly at (602) 258-1520 " Of course it is completely feasible my tenant pulled an appointment out of thin air, with Fidelity creating a false work order.... I am happy to provide you with the emailed receipt of services requested through Fidelity... If I need to prove my review as being fair any further. Please provide me with an email address.
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