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  • I was honestly shocked to see so many four and five star reviews, I must be more of a stickler for customer service than most. Service is always slow slow slow. Slow when the bakery is full, slow when the bakery is empty. I've been on several occasions and have never received an order in less than 20-25 minutes, even for just a biscuit with avocado. The staff appears stressed or ULTRA casual depending on the day, but there's never a sense of urgency whatsoever, that I've witnessed. Part of good customer service is providing your guest with what they need in a reasonable amount of time- never happened here. However- every single thing I've ever ordered has been delicious. Pastries, cheddar biscuit, sandwiches. I will continue to visit Sunflour but only when I know I have an hour to spend, never when I am hangry, and always with the knowledge that I will be waiting on my food for a long time. Coffee is okay. I think with some restructuring and better management they could turn things around. Get some professional help, guys. Underwhelming service and long ticket times are going to hurt your business, if they haven't already. There are other bakeries I choose to solicit over Sunflour because i know they'll hit all my marks. food- five stars service- one star
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